Returns & Exchanges

Returns

Returns are accepted on both full priced and sale merchandise purchased at southmoonunder.com within 60 days of purchase date provided that the items have not been worn or used.  South Moon Under tickets must be attached. You can request a return by logging into your account selecting the appropriate order details in your order history and then selecting the item(s) you wish to return and clicking the return items button. Complete the form and click submit. If you are unable to access your account please submit a Return Request via email or by calling customer service at 1.888.660.6071.  Items may be returned to us at the address below or to any of our 12 store locations. 

PLEASE NOTE:  Shipping and handling charges are non-refundable. Return shipping fees are the customer’s responsibility.  Please use the shipping method that is most convenient for you.

South Moon Under
ATTN: Internet Return
615 Franklin Avenue
Berlin, MD 21811

Be sure to include a copy of your invoice.  If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.

Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within three business days.  Please allow additional time for your bank to process and post the transaction.

Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.

Exchanges

Exchanges are accepted on both full priced and sale merchandise purchased at southmoonunder.com within 60 days of purchase date provided that the items have not been worn or used.  South Moon Under tickets must be attached.  To expedite the process and ensure item availability, it is suggested that you e-mail or call customer service at 1.888.660.6071 about the item for which you are exchanging. You will not be charged an additional shipping fee when exchanging items.  Items may also be exchanged at any of 12 store locations.

To process an exchange please follow the steps above for making a return. Don't forget to include the information about the item you would like to exchange for.

PLEASE NOTE:  Shipping and handling charges are non-refundable.
Please mail items to:
South Moon Under
ATTN: Internet Return
615 Franklin Avenue Berlin, MD 21811

Price Adjustments

Prices are subject to change.  We will honor price adjustments within 14 days of the purchase date (found on the bottom of your receipt).  Please notify us via email, service@southmoonunder.com, or phone 888-660-6071.  We honor this one time only.