Holiday Return Policy
Purchases made for gifts after November 1st are eligible for return online or in-store until January 31, 2022. Purchases made prior to November 1st must be returned within 30 days of purchase. Refunds will be made to either the original form of payment or to a South Moon Under Gift Card. See full return policy below for details. Returns are accepted on full priced and sale merchandise purchased at southmoonunder.com provided that the items are unworn, unwashed, unused and have the South Moon Under tickets attached.
Clearance items are NOT eligible for return or exchange as stated on the product and cart page on the website.
PLEASE NOTE: When making a return to our online store, a $9.95 processing fee will be deducted from your final refund amount unless you select In-Store Credit as the return payment option. Please allow up to 3 business days for your return to be processed once it has been received at our distribution center.
To start the return or exchange process, please visit our returns portal here: https://southmoonunder.loopreturns.com/#/
THE WEBSITE WILL NOT ACCEPT ITEMS PURCHASED AT SOUTH MOON UNDER STORES IN OUR INTERNET RETURNS CENTER. PLEASE RETURN YOUR ITEMS TO THE ORIGINAL STORE CLOSEST TO YOUR HOME.
Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box. Protective mask face coverings and hand sanitizers are not eligible for return or exchange.
South Moon Under monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
HOW TO RETURN
Please use the returns portal HERE to request your return. Once requested. Securely pack your item(s), with the original tags attached, include the invoice and send using the pre-paid shipping label.
Please make sure to retain your return tracking information for your records.
APPLE PAY RETURNS
Purchases made online using Apply Pay can be returned to us at southmoonunder.com for a refund to Apple Pay. Returns made to any of our store locations will be refunded to a South Moon Under Gift Card or can be sent to our returns center as stores are not able to process these returns. Please allow 14 business days for the return to arrive at our facility and be processed.
VISA/MC/AMEX/ GIFT CARD RETURNS
Please be certain to RETAIN the original gift card in case you need to make a return. All refunds are made to the original form of payment
Our system does not allow for exchanges. A NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team with your new order number by email at email@example.com, so that we can make any necessary adjustments to the new order. Please note that South Moon Under is not responsible for refunding shipping/return costs. Clearance items are not eligible for exchange. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit one of our store locations and exchange your item as well. If your original purchase was made using a South Moon Under Gift Card, please contact Customer Service PRIOR to placing the exchange order.